tenlly

Support

Something wrong with an order, your account or a refund? Here is how to reach a person.

Contact us

Please have your order number ready — it is on the order in the app, and in the confirmation message we sent you.

Common problems

My order is late

Open the app and check the live tracking on your order — it shows where the rider is. If the ETA has passed, call us and we will tell you what happened.

Something was missing or wrong

Call or email the same day with your order number. We refund missing items to your Tenlly Wallet, and you can spend wallet credit on any order.

I was charged but the order did not go through

Payment authorisations that do not complete are released by your bank, usually within 5 to 7 working days. Email us the order number if it has been longer.

My address is not serviceable

We deliver about 5 km around our kitchen in Kakkanad. If you are outside that, tell us where you are — we keep a list, and it decides where we open next.

I am not getting the OTP

Check that the number you entered is correct and that you have signal. OTP requests are limited to a few per hour per number, so wait a little before trying again.

My referral bonus has not arrived

Both wallets are credited once the friend you invited has their first order delivered — not when they sign up. If their order has been delivered and nothing arrived, email us both mobile numbers.

Your account and your data

Delete your account

Remove it yourself from inside the app, and see what happens to your data.

Privacy Policy

What we collect, why, how long we keep it and your rights over it.

Terms & Conditions

Ordering, payments, refunds, the wallet and referrals.

Grievance Officer

If we have not resolved your complaint, you can escalate it under the Consumer Protection (E-Commerce) Rules, 2020.

Santhosh Donthu
TENLLY PRIVATE LIMITED, No. 7-41, Near Hanuman Temple, Adilabad, Adilabad District, Adilabad - 504001, Telangana, India
hello@tenlly.in · +91 81065 24341